How Do I Register My Groupon Order

groupon delivery

Sometimes, it'southward handy to consult the manual. Consider this page Groupon 101, a list of answers to our well-nigh frequent questions, and a resource to make your shopping experience easy, seamless, and fun.

Maybe you're confused almost the terms of a deal. Mayhap your credit bill of fare isn't working and you lot're not sure why. Whether you're oh-then-close to buying a deal or just visiting our site for the starting time time, this manual can help.

To get started, scroll downwardly to the topics below.

How tin can we help?

Choose the statement that all-time represents how yous feel right now:

"Hey, my promo code isn't working!"
"Where is the fine print, exactly?"
"Ack! My credit card doesn't piece of work!"
"Hey! I'd like to souvenir this to someone. How does that work?"
"Yo! I bought a Groupon. Now how do I redeem information technology?!"
"My Groupon is coming in the postal service. Where'south my bundle?!"
"Whoops, didn't hateful to buy this! How practice I cancel?"
"Actually, I don't want this Goods product. How exercise I return information technology?"

If you lot're a business organization possessor and want to know how does Groupon work for businesses, visit our Groupon Merchant platform to learn about multiple ways we can assistance grow your organization.

How to Use Promo Codes

You'll enter your promo code after you press the "buy" button. Click on "Promo or Gift Code" under "Guild Summary," type in the promo, and press "apply."

If your promo code isn't working, it could be because of the following:

Promo codes are case-sensitive. Make sure your lawmaking is upper case.
Some promos are specific to a blazon of deal (for instance: restaurants, beauty/spa, travel, etc.). Check the fine impress to come across if this is the instance for a specific deal.
Some deals are excluded from promos. To run into if that'south the instance, check the fine print. It might say "Offer is not eligible for promo codes."
Some deals are e'er excluded, including Goods electronics, almost gift-card deals, and deals that take you to a tertiary-political party site.

Now, would you rather but skip the promo codes and get extra savings every 24-hour interval? Then check out Groupon Select , our membership which gets you special benefits, including an actress 25% off local deals and free Appurtenances shipping.

For more than data on promo codes, click hither or check out this video:

Where to Find the Fine Impress

It's of import to read the fine print if yous're interested in buying a deal. That's where you tin can observe terms and limitations, including limits on the number of Groupons you tin buy, historic period requirements, and the expiration of the Groupon's promotional value.

To discover the fine print for a local deal, coil down on a deal page and wait below the "What You lot Get" department. (On the mobile app, Fine Print is located beneath the "Customer Reviews" section.)

local deals

To find the fine print for a Appurtenances deal, gyre down and expect below the "Production Details" section. (On the mobile app, Fine Print is located below the "About This Deal" section.)

Goods deal

To notice the fine print for a Getaways deal, click on the "Fine Impress & Details" tab, located below the principal images. (On the mobile app, Fine Print is located by below "Civilities and Room Details")

getaways

To find the fine print for a GLive deal, scroll down on a deal page and wait below the "What You Get" section. (On the mobile app, Fine Impress is located below the "Near This Deal" section.)

GLive

Click here for more info on where to find the fine print.

If Your Credit Card Doesn't Work

If you lot get a message that your credit card was "invalid" or "failed," take these steps:

Bank check My Groupons to run into if your lodge went through.
Click "Edit Order" for that bargain.
Delete the card you used to buy the deal. You can either try a unlike carte, or try to add the same card. Then, select this card to retry your buy.
If you continue to have problems, then contact customer support . If need be, we can purchase the bargain for you lot!
Click here for more info on how to complete this procedure.

How to Gift a Groupon

Sometimes y'all want to give a Groupon every bit a gift. No problem! Only follow these steps:

On the deal page, click "Give as a Gift" nether the Purchase! button.

Type in the recipient's name, e-mail, and a message.
Ready the date and time to send the Groupon. You tin can ship it immediately or take Groupon send the gift at the appropriate time.
Alternatively, you lot tin impress out the Groupon to give in person. Simply click the "print" push once you lot click on "Give as a Gift"
Click here for more info on how to souvenir a Groupon.

How Practice I Redeem my Groupon?

So you've purchased a Groupon. Now you lot want to... you know, use it.

Local deals

If you've purchased a local deal, follow these steps:

Cheque the My Groupons page.
Find the Groupon you lot want to apply and click "View Details."
Under "How to Use," you'll find specific directions for redeeming your Groupon.
For local deals , you'll probable either impress out the Groupon or pull it upward on our mobile app with no demand to print. To practise either, click the "View Voucher" button.
For deals that crave redemption on a merchant's website , you volition find specific instructions on the voucher itself.
Click here for stride-by-stride instructions on how to redeem your Groupon on a merchant's website.

Tickets & Live events

If you've purchased a ticket to a live event , like a concert or a sporting effect, and then follow redemption directions and pay close attending to the fine print. There are several different ways these Groupons are redeemed, including:

Going to the My Groupons folio and pulling up the voucher, which will serve as your ticket to the venue.
Picking upwards your tickets from Will Call.
Redeeming your tickets via the merchant's website.

Getaways travel deals

If you've purchased a Getaways travel deal for a hotel, hotel staff should be able to pull up your reservation during check-in, but exist sure to bring proper identification.

How to Track a Groupon Goods Packet

If yous've ordered a product from our Groupon Goods section, you can hands track that packet every bit information technology goes from our warehouse to your door. Hither'due south how:

Log on to Groupon and find " My Groupons " on the top right-hand corner of the page.
Find the product you lot want to runway and click " Track Bundle ."
For a stride-by-step guide to tracking your packet, click here or watch this video:

How to Cancel a Purchase

Maybe you've changed your mind, or possibly you never intended to purchase the Groupon in the start place. It happens. To cancel your Groupon, start, make certain it's possible. First by finding your type of bargain beneath:

Local deals: Eligible for a refund inside 3 days of purchase. If it's within one 24-hour interval of purchase, you can abolish on the My Groupons folio. Otherwise, contact the states .
Goods deals : Eligible for a refund within 2 hours of buy. Return within thirty days of purchase for a full refund. Items marked "Final Auction" are non eligible for returns unless defective.
Getaways deals : Check the " Fine Print & Details " tab on the deal page for your bargain's counterfoil policy.
GrouponLive deals : Check the " Fine Print & Details " tab on the deal page for your deal's cancellation policy.

If you've determined that you're eligible for cancellation, either contact us or follow these steps:

To cancel, become to My Groupons , click "View Details" on your order, then click "Cancel Order."
To update order quantity , click "Edit Lodge." Then, increment or subtract the quantity and click "Update Social club." (Note: You tin can't update to a quantity of 0.)
Click hither for more info, including how to cancel using your mobile device.

How to Render a Package

If you wanna render Groupon Appurtenances packages, the commencement affair to do is effigy out where you lot entered your shipping address : Was it on Groupon.com, or a separate merchant? If it was on a separate merchant, y'all'll need to contact them.

If you entered your shipping accost on Groupon.com, you tin typically return the packet if it'south not labeled Final Sale and if it'south within thirty days of purchase . To return the packet, follow these steps:

Go to My Groupons and click "View Details" next to the deal. (You must utilise a figurer; mobile devices won't piece of work).
Click "Render Package," select a reason for the render, and impress out a prepaid mailing characterization.
Braze the label to your bundle and ship it to Groupon.
Once we receive the package, you lot should receive a refund within 2 or 3 weeks.

Click here for more details, or spotter the video below:

Still stumped?