How Soon Must I Register A New Martin Guitar For Warranty?

Gear Maniac

Martin Guitars Life Warranty Sucks

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A loose brace lead to my bridge coming off and not bad the bridge plate. So it was recommended I send it to Martin considering "they volition take intendance of you". Well I did simply that and 2 days shy of six weeks I had to email them for a update. I was then told my guitar had been evaluated and a repair interpretation would be drafted before long.

I took that to hateful they got my guitar and tossed it aside.

And so I said what'southward going on? You can't tell me annihilation? Couple hours later I get an email including the repair estimation. About $1800 to repair the guitar. I thought this was outrageous. $150 to change the strings? I never knew martin was part of the pentagon. then I said just send my guitar back. I paid $100 to ship it fully insured and they price gouge me for $1800. I go no response despite the fact I emailed a few minutes after.

Next day I go a call. They charge me over the phone of breaking the bridge plate by leaving the strings on the guitar. The bridge suddenly came off and was almost off. I had no idea y'all're suppose to remove the strings from your guitar after each use. When I sent the guitar to them the strings were loose and in that location's no way in hell they would have broke anything. I mean the bridge plate broke when the span came off...durrrrrrrrrrr.

So they tell me they'll send it out. Well that was most a week agone. It was suppose to arrive last Fri. I heard the UPS guy pull up and looked out the window groovy the blinds. He conspicuously looked up at me and he had at the mouth of his truck a box that looked like a guitar box. Much to my surprise he left shortly afterwards and didn't attempt to deliver my guitar!!!! I freaked thinking he left information technology at the wrong business firm!!!!! I mean the mean solar day before he delivered the wrong package and I had to hail him downward. He seemed out of it. I thought my guitar was stolen. Martin NEVER sent me TRACKING. At 1 point I called the police force. It wasn't until monday my fears went away as my guitar was returned.

Martin claimed I waited too long to accept the guitar in. They call up I purposely misused my guitar by using it. Aye the guitar is 26 years quondam and saw a lot of play. A lot can get wrong in 26 years. The just thing I can figure is the bridge came off when the furnace died in the expressionless of winter with negative temps outside.

$1800??? Maybe I alive in the centre of no where, maybe I don't go effectually? I noticed how martin took the time to Not rehydrate my humidifier. Still though $1800 is completely unreasonable. I paid effectually $1200 for it. All they did was take the cost from 1990, subtract from the price of today and effigy I was a rich yuppie and could afford that sort of outrageous toll. How many hours is the repair?

What's worse is they've repaired other people'due south guitars for the aforementioned reason, for Complimentary!!! At to the lowest degree a few people told me the task is only $200-$300. Yet they were willing to charge me $1800? I'd say that's non how you proceed customers. You got the guitar in your hands and you lot over charge me??? Now if I take it to some place the person might recollect they tin do the aforementioned thing non knowing lifetime warranty doesn't mean jack? Thanks a lot.

Thanks for the headsup. It'south a shame to see yet another respected brand name fall and become a faceless corporate. Just there are so many excellent affordable acoustic guitar now that look and audio improve than Marins. And then I guess they can't offer peak service anymore.

Lives for gear

A 26 year old guitar you say?

I tin can see them jumping to attention if the guitar was new and rectifying any bracing issues without charge.

Only a 26 year old guitar? I don't know what their lifetime warranty thing specifies, but man, I'd sure beloved to use the hell out of something for 26 years then when something breaks, take it in for cheap instant repair.

What does the lifetime warranty actually say? Does it specify cheap, speedy repair for all issues including 26 year old guitars?

In that location's no way known I would send whatsoever of my Martins to Martin for repair. Why? Because I know it would toll me a gargantuan amount of coin. That'south just how they coil...everyone knows that. Except you.

You should have just found a local repair guy somewhere and had the bracing seen to.

I would accept done information technology for yous and you'd have got 1600 odd dollars dorsum in change from your 1800.

Gear Addict

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Originally Posted by psychedelictrip ➡️

The only matter I tin figure is the bridge came off when the furnace died in the expressionless of winter with negative temps exterior.

The warranty is for defects in materials or craftsmanship. If you lot allowed the guitar to dry during the winter, that's non something the warranty covers.

Makers offer "Lifetime" warranties because it helps to sell production, and they hope nobody volition ever call back or take them up on information technology. Equally I run across it ... they would exist very smart to bend over backwards to honor such a Lifetime warranty should a customer remember and seek help. They have all the skills and craftsmen to fix the guitar ... if they are going to split hairs of how quondam information technology is or not ... information technology's cheap publicity if they keep a customer satisfied. Equally it is, they accept bought themselves a lot of negative publicity that will probably lose them a number of sales ... that's not smart.

Lives for gear

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Originally Posted by JTC111 ➡️

The warranty is for defects in materials or adroitness. If you allowed the guitar to dry out during the winter, that'southward not something the warranty covers.

Exactly

Gear Addict

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Originally Posted by Kiwi ➡️

Makers offer "Lifetime" warranties because it helps to sell product, and they promise nobody volition always remember or take them up on it. As I encounter it ... they would be very smart to curve over backwards to award such a Lifetime warranty should a customer remember and seek aid. They have all the skills and craftsmen to ready the guitar ... if they are going to split hairs of how old information technology is or non ... it's cheap publicity if they keep a customer satisfied. As information technology is, they have bought themselves a lot of negative publicity that volition probably lose them a number of sales ... that'southward not smart.

Martin would exist out of concern sooner if they agreed to set up all harm washed past people who fail their guitars for years assuasive the wood to warp nether string pressure level. When you buy a wood guitar, the responsibility of maintaining that guitar becomes yours. If your deportment are detrimental to the instrument, I don't meet how the manufacturer is at fault.

That being said, the OP might have had ameliorate luck going through an authorized repair shop rather than trying to deal with Martin directly. An authorized repair shop wants Martin to cover the price considering they make money that style. They likewise likely know how to word things to meet whatever threshold Martin has for okaying such repairs.

Lives for gear

Spent several hours in Portland a few months ago playing quite a few new 18's, 28's and 35's. I wouldn't have given $1800 for whatsoever of them. As a company, Martin is non what it used to be IMHO.

L.

Lives for gear

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Originally Posted past JTC111 ➡️

That existence said, the OP might have had better luck going through an authorized repair shop rather than trying to bargain with Martin direct. An authorized repair shop wants Martin to cover the cost because they make money that way. They also probable know how to give-and-take things to meet whatever threshold Martin has for okaying such repairs.

That makes sense … that's probably what I'll do if I ever have an result with my Martins. Haven't yet, thankfully.

I don't live in a cold climate but I do deal with excessive estrus here in Texas. I have to carefully program things so that my guitars don't get stuck in a hot motorcar or something. If something happened due to my neglect I sure wouldn't wait Martin to pay for the repair. Let'south hope you can notice an authorized repair shop that is reasonable, as JTC111 said.

Gear Addict

A couple of things I wanted to address in my before post but was brusk on time at that moment...

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Originally Posted past psychedelictrip ➡️

They accuse me over the phone of breaking the span plate by leaving the strings on the guitar. The bridge suddenly came off and was almost off. I had no idea you're suppose to remove the strings from your guitar afterwards each employ. When I sent the guitar to them the strings were loose and there'south no way in hell they would take broke anything. I mean the bridge plate broke when the bridge came off...durrrrrrrrrrr.

I don't know what your regular routine with that guitar was, only I have a D-16 that'due south a couple of years older than your git. Back in the mid-90s, I brought that guitar to a very reputable tech/luthier to have information technology set up and to take a new pickup installed. He showed me that the bridge was starting to lift a scrap and he determined that the neck needed to exist reset. I don't know what he said to Martin, only they okayed the repairs under warranty. The same tech too explained to me that with proper humidification these kinds of issues can be avoided. Since and so, I've humidified my house in the colder months and my acoustics have been very stable.

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Originally Posted by psychedelictrip ➡️

And so they tell me they'll ship it out. Well that was nigh a week agone. It was suppose to make it last Friday. I heard the UPS guy pull up and looked out the window bang-up the blinds. He conspicuously looked upwards at me and he had at the oral fissure of his truck a box that looked similar a guitar box. Much to my surprise he left shortly subsequently and didn't attempt to evangelize my guitar!!!! I freaked thinking he left it at the wrong business firm!!!!! I mean the twenty-four hour period earlier he delivered the incorrect packet and I had to hail him downward. He seemed out of it. I thought my guitar was stolen. Martin NEVER sent me TRACKING. At one signal I called the law. It wasn't until monday my fears went away equally my guitar was returned.

You can register with UPS for gratuitous and they'll ship you an email alert when someone is sending you a package. You do that once and you save yourself a lot of aggravation.

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Originally Posted by psychedelictrip ➡️

Martin claimed I waited also long to take the guitar in. They think I purposely misused my guitar by using it. Yeah the guitar is 26 years erstwhile and saw a lot of play. A lot can go wrong in 26 years. The only thing I can figure is the span came off when the furnace died in the dead of winter with negative temps outside.

From Martin's perspective, that'due south probably true. The damage you're describing isn't the kind of damage that happens in an instant with no forewarning. At that place were very probable indications of a problem that you missed. Perhaps the top was starting to belly under the bridge, or perhaps the bridge was starting to lift. Perhaps you stored information technology for a long fourth dimension with the strings at full tension.

It's unlikely that the furnace problem was the crusade but it might have been the harbinger that bankrupt the camel'southward dorsum. The kind of damage required to snap a bridge plate would take a long time to build upward. Guitars go shipped in winter all the time without that kind of harm. They travel in the freezing common cold, sometimes for a week or more, and survive unharmed.

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Originally Posted past psychedelictrip ➡️

I noticed how martin took the fourth dimension to Not rehydrate my humidifier.

I've bought custom made guitars that accept run up of $5000 and none have ever been shipped with a humidifier. Lack of humidification doesn't crusade lasting harm in the short term.

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Originally Posted by psychedelictrip ➡️

Still though $1800 is completely unreasonable. I paid around $1200 for it. All they did was take the price from 1990, subtract from the price of today and figure I was a rich yuppie and could beget that sort of outrageous cost. How many hours is the repair?

You lot say the bridge came off and the bridge plate croaky. That must hateful the top is also damaged, yes? I tin can't run across how y'all tin can have damage to glued pieces above and below the top without the height getting damaged. Without seeing an itemized list of the repairs, it'southward hard to know if the $1800 is reasonable or not. However, merely equally it costs a chip more to have a automobile repaired at a dealership than at a local mechanic'southward shop, I'd wait the repair bill from Martin to be college than what a repair tech would charge.

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Terminal edited past JTC111; 7th November 2016 at 05:xvi PM..

Gear Guru

Quote:

Originally Posted by Kiwi ➡️

Makers offer "Lifetime" warranties because it helps to sell product, and they hope nobody volition ever recollect or take them upward on it. Every bit I run into it ... they would be very smart to bend over backwards to laurels such a Lifetime warranty should a client remember and seek assist. They take all the skills and craftsmen to fix the guitar ... if they are going to split hairs of how old it is or not ... it'south cheap publicity if they keep a client satisfied. Every bit it is, they have bought themselves a lot of negative publicity that will probably lose them a number of sales ... that's non smart.

What part of the phrase "defects in materials or workmanship" practice you not understand?

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Originally Posted by John Eppstein ➡️

What part of the phrase "defects in materials or workmanship" exercise you non understand?

I have to concord with John, hither. The Martin warranty is a "Limited Warranty" that is very easy to understand if y'all take the rime to read information technology.

Gear Guru

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Originally Posted by psychedelictrip ➡️

A loose brace pb to my bridge coming off and cracking the bridge plate. Then it was recommended I send it to Martin because "they will take intendance of y'all". Well I did just that and ii days shy of 6 weeks I had to email them for a update. I was then told my guitar had been evaluated and a repair estimation would be drafted soon.

I took that to hateful they got my guitar and tossed it bated.

They're the FACTORY - do you lot accept Whatsoever IDEA how many guitars get shipped to them for repair?

Probably non.

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So I said what's going on? Yous can't tell me annihilation? Couple hours later I get an email including the repair estimation. About $1800 to repair the guitar. I idea this was outrageous. $150 to change the strings? I never knew martin was part of the pentagon. so I said just ship my guitar dorsum. I paid $100 to ship it fully insured and they price gouge me for $1800. I get no response despite the fact I emailed a few minutes after.

Your shipping costs are non their trouble. You should accept taken it to your nearest factory authorized repair facility, of which at that place are at to the lowest degree one in each country (more than in larger states like California.) You lot could have talked to the luthier in person and discussed the damage and necessary repair.

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Side by side 24-hour interval I get a call. They accuse me over the telephone of breaking the bridge plate past leaving the strings on the guitar. The bridge all of a sudden came off and was virtually off. I had no thought you're suppose to remove the strings from your guitar after each use. When I sent the guitar to them the strings were loose and there'south no way in hell they would take broke anything. I hateful the bridge plate broke when the span came off...durrrrrrrrrrr.

EXCUSE ME???

Bridges do not "suddenly come off" guitars. They just don't. The bridge would have been lifting and pulling up for months, perchance years, before finally pulling free. This would certainly take affected the activeness to a noticeable caste. That you didn't notice this is prima facie evidence that y'all were neglecting the guitar to the point of mistreatment. Equally shortly equally the activity began to go significantly stiffer you should have removed tension from the strings and taken it in for repair. My guess is that information technology had developed loose bracing years ago and y'all didn't find - or didn't care. A guitar is a delicate instrument - you can't neglect it and look it to last forever - it'south not fabricated of reinforced physical or titanium.

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Then they tell me they'll send it out. Well that was about a week ago. It was suppose to arrive last Friday. I heard the UPS guy pull up and looked out the window cracking the blinds. He clearly looked up at me and he had at the oral fissure of his truck a box that looked like a guitar box. Much to my surprise he left shortly after and didn't attempt to evangelize my guitar!!!! I freaked thinking he left it at the incorrect house!!!!! I hateful the twenty-four hour period earlier he delivered the wrong package and I had to hail him down. He seemed out of information technology. I thought my guitar was stolen. Martin NEVER sent me TRACKING. At 1 point I called the police. It wasn't until mon my fears went abroad equally my guitar was returned.

It'south not Martin'southward mistake what UPS does. They are not in the shipping business organisation. And why did you expect at the truck by "slap-up the blinds? That seems odd to me and probably did to the commuter as well. Why didn't y'all go open up the door? Maybe he didn't call up that an authorized person was domicile - I imagine that he probably had to become a signature for delivery, correct?

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Martin claimed I waited as well long to take the guitar in.

From what you've said I have to agree with them 100%. Yous abused the instrument. At that place's really no argument about that - bridges do not "suddenly fly off." Your poor guitar had certainly been tell you something was incorrect for a long, long time and y'all ignored it.

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They call up I purposely misused my guitar by using information technology. Yep the guitar is 26 years old and saw a lot of play. A lot tin go incorrect in 26 years.

Yes. All of which y'all ignored. Whatever were you thinking? Were y'all thinking? A guitar is a delicate piece of wood - information technology's non going to set itself and any problems will go progressively worse the longer they go without attention - until something happens similar your bridge "suddenly" flying off after years of fail.

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The only affair I can figure is the span came off when the furnace died in the expressionless of winter with negative temps outside.

The but matter you lot tin figure? Yous mean y'all don't actually know? Y'all were paying then piddling attention that you don't KNOW exactly when it happened?

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$1800??? Perchance I live in the centre of no where, possibly I don't get around? I noticed how martin took the time to Non rehydrate my humidifier.

Not their responsibility.

FWIW, I've NEVER used a humidifier and I've never had a problem.

And why should they, anyhow - the guitar has already failed catastrophically. The humidifier isn't going to miraculously put it back together.

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Notwithstanding though $1800 is completely unreasonable. I paid effectually $1200 for it. All they did was take the cost from 1990, decrease from the toll of today and figure I was a rich yuppie and could afford that sort of outrageous price. How many hours is the repair?

No. It wasn't "completely unreasonable", depending on what the bodily damage was. They may very well have needed to completely remove the top to replace the cracked bridge plate. If so the the repair would require at least a fractional refinish job. If fact, replacement of the span would probable require a partial refinish. Perchance yous paid $1200 for it 25 years ago, but list price is $3000 at present, street cost is $2500. They did, all the same, charge you pretty much full pop for manufacturing plant service on that extensive a repair and frankly I can understand why perfectly; You lot egregiously neglected and abused the guitar. Peradventure this volition teach you not to do that once again. I certainly promise so.

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What'southward worse is they've repaired other people'due south guitars for the same reason, for Gratis!!! At to the lowest degree a few people told me the job is but $200-$300. Nevertheless they were willing to charge me $1800?

Aye. You lot deserved it. Maybe if you lot'd sent it in years ago, when the elevation started bellying up from the initial loose brace they might have done it for free.

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I'd say that's non how you proceed customers.

Some customers aren't worth keeping.

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You lot got the guitar in your hands and you lot over charge me???

No, they charged you what the repair was actually worth. At a labor rate of $100/hour that would be $1800 for 18 hours labor, not counting materials. That seems about right to me. In expensive repairs of this nature repair facilities will frequently discount the labor rate - simply never if there is prove of abuse or egregious neglect. Why reward someone for not taking care of his equipment?

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Now if I accept information technology to some identify the person might think they tin do the same thing not knowing lifetime warranty doesn't mean jack? Thanks a lot.

The lifetime warranty does not comprehend corruption and neglect. Y'all're expected to have reasonable intendance in maintaining the musical instrument. Y'all tin't expect to treat your guitar similar a slice of bit forest for a quarter of a century and claim your warranty.

They did a neck reset for me on a 67 D21 free. Joe at elderly did a great job. No problems with Martin repairing a fifty twelvemonth old guitar!

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Originally Posted by John Eppstein ➡️

What function of the phrase "defects in materials or workmanship" do you not empathize?

What part of "negative publicity" practise you not sympathise?

I have no dubiety that Martin had every legal right to refuse this claim. That isn't the issue. My indicate is that the small corporeality of labour it would have toll them in real dollars does not compare to the harm one unhappy customer can do to them.

Like anybody is maxim - if this went through a dealer, probably Martin would have payed for information technology. That would really price them more in existent dollars. But at least they would have had a happy Martin possessor who would be posting a much different story.

Ad costs money. Some things are best sucked up and repaired ex gratia for the sake of practiced volition and public relations.

When a visitor starts acting similar lawyers and declining stuff on principle - it's ordinarily the beginning of the cease. Unless the company is a bottom feeder where they win on price - but Martin is trying to exist a prestigious company with a skilful reputation.

Just maxim - a little generosity sometimes goes a long way.

Gear Addict

Quote:

Originally Posted by Kiwi ➡️

What function of "negative publicity" exercise you not understand?

I take no doubt that Martin had every legal right to reject this claim. That isn't the issue. My signal is that the small amount of labour information technology would have cost them in real dollars does not compare to the harm one unhappy client can do to them.

Martin has had the same policy for a long fourth dimension. Information technology hasn't driven them out of business yet. In fact, judging by the number of models they're offering these days, I'd guess they're doing very well.

I'll just say again I accept had nothing simply good experiences with Martin on warranty work.

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Originally Posted by Bigdaddy1 ➡️

I'll merely say once again I have had cypher but practiced experiences with Martin on warranty work.

And yet the OP did not ...

I've owned enough of cheap guitars, and can only recollect the bridge coming unglued on 1 really cheap Suzuki - but that didn't have a Lifetime Warranty, and I was pretty young and probably abused it..

I'm merely maxim - when there is a prestigious make name AND when you offering a Lifetime Warranty to lure the buyers into paying a premium for that brand name AND where it would seem they routinely accolade warranty requests via their dealers ... WHY decline an approach directly to the manufacturing plant - where information technology would take been cheaper and easier for them to merely fix it? No freight - no paperwork - no reimbursing an inflated toll ...

There are plenty of damage that is obviously not covered past warranty ... but a span coming unglued? That to me does non happen all the fourth dimension, even in extremes of climate. Seems probable to exist a design or construction fault to me, and worth glueing back on honour the name and the promise.

I've been contemplating buyng a Martin - I actually take. But every time I await at what is avaiable here (in NZ) i'm disappointed and have to buy something better which is invariably cheaper. Martin just seem to make cheap looking guitars which are non attractive, or they put digital preamps in a loftier end guitar - what was that about?? Or - only a Japanese guitar compared A/B looks and sounds better ... I can't help information technology, I have to buy what works for me, and not be swayed by a brand name.

And then now I at present that a Martin Lifetime Warranty is not worth anything to me. Possibly to somebody else more special, but not to me.

And for that matter, I have already learned that Taylor are useless too. I bought my wife a babe Taylor, and when I got it ready up the luthier found that it had been assembled in the wrong place - similar it was put together by an untrained monkey. He fixed information technology superbly - and emailed Taylor to let them know about their mistake. But they would not honour annihilation - and so spiral them. No more Taylor for me (plus they are highly overrated and not as proficient every bit other alternatives).

Paying exta for Brand names is just a mistake in my stance.

I'm because a Takamine (I dearest Japanese craftmanship and I love their sound). Anyone have issues with warranty repairs with them?

Gear Addict

Quote:

Originally Posted by Kiwi ➡️

There are plenty of damage that is manifestly not covered past warranty ... but a bridge coming unglued? That to me does not happen all the time...

You're minimizing the damage the OP described. The OP also said the bridge plate was cracked. The span plate is a fairly substantial piece of forest. For both the span plate to have cracked and the bridge to take popped off, I'd bet that guitar was immune to dry out pretty significantly. I'd likewise bet there was some harm washed to the top that will have to be addressed every bit well.

The Martin guarantee is a limited guarantee. It'southward non a guarantee that covers you in the event you corruption your guitar. I don't know of any guitar company that guarantees owner abuse. Martin guitars come up with a "Intendance and Feeding Guide" that warns the consumer virtually the impairment that can occur to a guitar if proper humidity isn't maintained. From his description, the OP allowed his guitar to deteriorate significantly before he addressed the trouble. That's on him, non Martin. If he had addressed this problem when it was still minor, I suspect the response from Martin would have been more positive. Just the OP waited until the problem became major and it's simply unreasonable to expect Martin to routinely perform $1800 repairs to customer who abuse their guitars. Such a policy would bulldoze Martin into defalcation.

Martin has been around for a very long time. If they were unreasonable regarding repairs nether warranty, that reputation would have been known far and wide long before the OP'due south experience. Myself and others accept had very positive experiences with Martin. The OP didn't. No visitor is ever going to achieve 100% customer satisfaction and the OP's experience isn't indicative of the kind of experience most Martin customers have.

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Originally Posted past Kiwi ➡️

Paying exta for Brand names is just a error in my opinion.

So your guitars have no brand names? Where does one get to buy a guitar that has no brand name?

Gear Guru

Quote:

Originally Posted by JTC111 ➡️

So your guitars have no brand names? Where does one become to buy a guitar that has no make name?

Don't exist silly. You lot know that'due south not what he meant.

Gear Addict

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Originally Posted past Brent Hahn ➡️

Don't be lightheaded. You know that'south not what he meant.

And so what exactly does he mean? For most people, "brand" isn't a difficult discussion to either understand or use.

L I M I T East D WARRANTY.

That's what my warranty says, that'south what every Martin warranty says. At that place's nothing cryptic, ambiguous, or deceptive nearly information technology. And the terms and conditions are easy to understand.

Gear Guru

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Originally Posted by Kiwi ➡️

What role of "negative publicity" do you not understand?

I don't think that Martin even cares, nor should they. I think they can exist fairly confident that not merely are they entirely withing their rights, merely the person making all the self-entitled dissonance is, as they say in Yiddish, a real nudnik, that is to say a today unreasonable neurotic crybaby who is trying whine his mode into a free repair on the guitar he egregiously butchered.

Dig it, when I was a tech I would charge an extra premium for working on equipment damaged by obvious mistreatment and corruption*. Tinfoil around your fuse? That'south an extra hundred bucks on summit of top dollar for the repair - if yous're not acting like a dick. Information technology'due south called "idiot fee". If I'd been a serious luthier it would have been commensurately more on major woodworking jobs cause by abuse or wanton neglect. There are some customers whose business organisation you do not want, and they are INVARIABLY the types who brand a big, self-entitled stink if they think anybody volition listen.

Some people are actually intelligent enough to learn from one such experience. Others aren't, and are doomed to keep repeating the same fault their whole lives.

* - and that wasn't MY idea, not by a long shot.

Gear Guru

Quote:

Originally Posted by Kiwi ➡️

Like anybody is saying - if this went through a dealer, probably Martin would have payed for it. That would actually toll them more in real dollars. But at to the lowest degree they would have had a happy Martin owner who would exist posting a much unlike story.

Depends on the dealer. If the dealer had a competent person able to evaluate the impairment, maybe not.

Not having seen the damage one tin't be sure, only the more I think almost this the morely probable I'grand thinking that it was asn obvious out-of-warranty repair that was sufficiently beyond the pale that they would not want to fix a precedent that they'd fix everything coming in the door.

I mean a loose brace in the meridian? Yep, warranty.

Loose brace and the bridge starting to come up upward a little fleck? Well, maybe... yep. It's a scrap dodgy, merely in the spirit of customer relations, OK.

Multiple braces loose, bridge pulled off, BRIDGE PLATE UNDER THE TOP BROKEN probable serious impairment to the height, at least a partial refinish required? HELL, NO!

There's an erstwhile proverb "A stitch in time saves 9". Think about it...

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Ad costs money. Some things are best sucked upwards and repaired ex gratia for the sake of skillful will and public relations.

And some things aren't. Many people have an calumniating and exploitative attitude toward service people and facilities. Virtually people in the service biz will get pretty far to help a client. But there'due south a line you don't cross.

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When a company starts acting like lawyers and failing stuff on principle - it's normally the beginning of the end.

Incorrect.

The instrument plain was not under warranty. "Materials and workmanship" does non cover abuse. Only a fool would look that they could abuse an musical instrument for a quarter century and expect warranty service.

It's not "acting like cops", information technology'southward sticking up for your rights confronting the legions of whining, self-entitled over-anile children throwing a hissy fit because t5hey can't get their own way.

Everybody expects to get everything for complimentary these days, unless they happen to exist the one trying to go paid.

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Unless the company is a bottom feeder where they win on toll - but Martin is trying to exist a prestigious company with a good reputation.

Wrong. Martin IS a prestigious company with an excellent, well established reputation.

One whiner who isn't willing to accept responsibility for abusing and ruining his guitar isn't going to change that.

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Just saying - a petty generosity sometimes goes a long way.

There's a difference between "a little generosity" and existence a total chump.

The warranty is generous enough as written.

Gear Guru

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Originally Posted past Abery Clark ➡️

I'm considering a Takamine (I love Japanese craftmanship and I honey their audio). Anyone have bug with warranty repairs with them?

As far as I know in that location is no warranty across a couple of years - and I wouldn't expect in that location to be.

Lives for gear

I know I've been in more than than a few situations where I felt like I was victimized past a company, and so got enraged, and decided to vent my frustrations ane way or another. So afterwards the dust settled, rationality started to sink in, then I suddenly realized, that I was wrong. Not sure if that's the case here, but it certainly worth thinking virtually.

Gear Guru

Quote:

Originally Posted by Kiwi ➡️

And nonetheless the OP did not ...

If y'all sent in a guitar that had been run over past a truck would you await warranty repair?

Same thing.

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I've owned plenty of cheap guitars, and tin can but recall the bridge coming unglued on one really cheap Suzuki - but that didn't have a Lifetime Warranty, and I was pretty young and probably abused it..

And this is the only Martin I've always heard of with this trouble. From the clarification of the damage it is glaringly obvious that the guitar was badly abused and neglected. I think that the OP has unbelievable chutzpah for even thinking of request for a warranty repair.

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I'm simply saying - when there is a prestigious brand name AND when you lot offering a Lifetime Warranty to lure the buyers into paying a premium for that brand name AND where it would seem they routinely honor warranty requests via their dealers ... WHY decline an arroyo directly to the factory - where information technology would have been cheaper and easier for them to just set information technology? No freight - no paperwork - no reimbursing an inflated price ...

LIMITED lifetime warranty against defects in MATERIALS AND Craftsmanship.

What office of this do you lot fail to understand? It takes a adequately herculean effort to screw up a guitar this badly. Cracked bridge plate? Seriously?

Of course you're the Only ONE defending this guy, because you're an habitual troll.

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In that location are enough of damage that is plain not covered by warranty ... only a span coming unglued? That to me does not happen all the time, even in extremes of climate. Seems likely to be a design or construction fault to me, and worth glueing dorsum on laurels the name and the promise.

No, no style. Information technology'south de facto bear witness of corruption or at the absolute minimum serious, egregious neglect. It generally takes years for a span to get so loose that it comes completely off. In fact I've never seen it happen, and I've seen a few guitars on which the bridge was coming up a bit at the back. It'due south a gradual process and takes years.

I'm guessing he knocked a brace or two loose at to the lowest degree 10 or fifteen years ago, didn't notice, ignored the summit bellying upwards, thought nothing of it when a slight separation started at the rear of the bridge and when the action got also stiff to play hands he stored it in his garage and ignored information technology for a couple of years or more than. And so when he thought of checking information technology out he discovered that at some time when it was stored and ignored the bridge finally let go and the span plate croaky. SOO-PRIZE, SOO-PRIZE! (As Gomer Pyle used to say.)

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I've been contemplating buyng a Martin - I actually take. Simply every time I expect at what is avaiable here (in NZ) i'm disappointed and have to buy something better which is invariably cheaper. Martin just seem to brand cheap looking guitars which are not bonny, or they put digital preamps in a high cease guitar - what was that near?? Or - simply a Japanese guitar compared A/B looks and sounds better ... I can't help it, I have to buy what works for me, and not be swayed by a brand proper name.

Says the guy who thinks Line 6 makes good gear.

Do Martin a favor - purchase a cheap Ibanez.

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So now I now that a Martin Lifetime Warranty is not worth annihilation to me. Maybe to somebody else more special, simply non to me.

I doubtfulness that fifty-fifty you would ignore bug until they got so bad they destroyed the guitar.

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Paying exta for Make names is just a mistake in my opinion.

Fine. go buy a no-proper noun Chinese acoustic with no name or warranty. At least we won't have to listen to you complain about getting burned when you didn't.

I certainly do play a inexpensive Ibanez (actuallly their most expensive top of the line model, but it's cheap compared to Martin). And the reason I play this is because - at the time I needed a new stage guitar - I looked at the expensive Martins in the shop, and seriously compared them, and I simply prefered the Ibanez for many reasons, but plugged in sound being the master one. For some reason that year those Martins had Fishman Aura pickups (as does my Ibanez) which I now think is a mistake. But my Ibanez serves me very well, for a 3rd the toll, and looks and plays and sounds stunning.
@ John Eppstein - you have your potent opinions and feel the demand to telephone call me a HABITUAL TROLL ... you really do spread a lot of hate for ane little man.

I defend cheap, affordable products that work for me in the existent earth. You accuse me of existence a schill for Line6 (and the only reason I defend Line6 is because of the ridiculous hate and lies spread by people such as yourself). Merely you are defending Martin, then I guess you are a Martin schill?

We clearly have dissimilar budgets and musical tastes. I don't feel the need to play all American music with an all American guitar. I don't know why I defend all American Line6 when all American hater'south like you lot seem to get off on just existence nasty for no particular reason.

Martin make some really cheap ugly products - and accuse besides much for them. The ones with the cowboys screen printed on them are nigh the bottom of the barrel ... you lot are welcome to them.

Gear Guru

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Originally Posted past John Eppstein ➡️

Practice Martin a favor - purchase a cheap Ibanez.

I did myself a favor and bought an Ibanez. It's skillful for certain things my Martin isn't. And vice versa, but at that place you become.

How Soon Must I Register A New Martin Guitar For Warranty?,

Source: https://gearspace.com/board/so-many-guitars-so-little-time/1121319-martin-guitars-life-warranty-sucks.html

Posted by: tribblehisavent.blogspot.com

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